Improving Municipal Public Service Delivery

For many years, regional bodies and local government in the UK have been under pressure to apply the same management techniques and delivery systems as are used by major private companies. This programme evaluates the effectiveness of public sector modernisation and looks at both how to improve services through quality assurance and bring savings to departmental budgets.

The programme will enable senior members from local government and devolved institutions, to introduce and evaluate strategic changes that can deliver improvement. Participants will be shown how the benefits of modernisation can be quantified, planned and introduced. By examining the challenge of modernisation in government ministries and other areas of public service, you will l learn how to improve public service delivery in your own organisation.

Click here for further details on this programme.