RIPA International work with SFS Group, Cyprus

The SFS Group is a diverse and successful organisation based in Nicosia, Cyprus. It provides a range of services including Financial Services, property and shipping.

RIPA International provided a programme of focused support for the Financial Services Division, working in conjunction with Deloitte & Touche (Cyprus) to streamline the company’s business and human capital models.

Our programme was intended to provide practical support in developing a  “fit for purpose” sales operations capability to better face the realities of Cyprus’ current economic climate in 2009 and in particular for the company’s front-office sales team of investment bankers and brokers supported by a back-office infrastructure.

The programme exposed participants to the new world of financial services – the realities for SFS to consider, and the competitive forces for selling financial services. It also enabled participants to think about the ‘Five Selling Styles’ in the sales process, in order to enhance their ability to use verbal and visual communication within the sales process and develop rapport with customers. The workshop also developed participants’ understanding of different approaches to the sales processes and the ability to spot opportunities for promoting services to maximise cross-selling opportunities.

These key areas of study enhanced participants’ understanding of the qualities of a successful salesperson, and understand, learn and deploy the skills of Business Networking. It also developed their presentation skills, negotiation skills, and improved their use of positive language. Our workshops were designed to improve questioning, listening and summarising skills, and the know how to develop an agenda for sales meetings, as well as advancing participants’ presentation skills and the ability to negotiate a case.