Legal and judicial reform is a means to better promote the rule of law by focusing on enhancing the performance of court systems. Through these enhancements the quality of delivery and critically the accessibility of the justice system for citizens in all jurisdictions is also significantly improved. Changes to the organisational structure of the court system, improvements to the management of resources and procedural reform are all components of ongoing worldwide justice reform efforts.
This course enables you to examine key concepts in the management and administration of court systems through a combination of presentations, workshops and court visits. You will learn about new strategies for judicial administration and customer service and see at first hand how these ideas have been put into practice in the English and Welsh court system. The emphasis throughout the course will be on pragmatic strategies for implementing change based on ‘what works’. You will be introduced to the process of benchmarking, including identifying key business processes and selecting strategic performance indicators and encouraged to look critically at a range of techniques and to select those suitable for adapting to your own legal system.