Dealing with conflict at work is a significant challenge that can occupy a great deal of time for the staff, line managers and HR professionals involved, potentially affecting wider workforce productivity and staff morale. Mediation is a growing method of workplace dispute resolution that is being increasingly utilised as a non-litigious and economical way of resolving such disputes.
A skilled mediator is able to organise constructive and confidential discussions with the parties in dispute and help to identify mutual solutions that restore respectful, professional working relationships.
This intensive and highly practical programme enables you to explore the role of the workplace mediator in dealing with and resolving conflict. The programme offers a set of principles and guidelines to equip attendees with the skills a mediator requires in facilitating and organising successful mediation interventions.