Managing People through Change: Attitudes and Behaviours

08 Feb 10 - 12 Feb 10 - London Book this course 21 Jun 10 - 25 Jun 10 - London Book this course 23 Aug 10 - 27 Aug 10 - London Book this course 06 Dec 10 - 10 Dec 10 - London Book this course
Duration: 1 week
Price:£2100
Course ref: 10MANCHNG

Overview:

Is it possible to facilitate successful organisation change? There are organisations that have changed direction, improved performance, transformed their relationships with customers and increased their capacity for change. However our experiences of change are often depressing. 75% of organisational change processes fail to meet their intended aims.

Organisations may be re-engineered, but organisation behaviour remains the same, with persistently low productivity, poor quality services, alienated customers and uncommitted staff. The change process itself may create a stream of unintended consequences, hardening attitudes against further change. The aim of this workshop is to enable participants to identify and harness the attitudes and behaviours embedded in successful change processes. It will reveal systems of organisation thinking and behaving and develop skills for intervening to change them.

The workshop will aim to increase the self-awareness of participants, expanding their understanding of their own attitudes to organisation, leadership and change itself. It will strengthen the understanding of how attitudes are formed within groups and develop facilitation skills for influencing team behaviour.

The workshop aims to be practical, developing strategies for behaviour change and skills that can be used in the workplace to motivate others through key change processes in their organisation.
 



Learning objective
You will be able to:

The programme will develop leadership skills for working with and through staff to deliver sustainable change in organisation behaviour. This is an essential programme for organisations that are implementing change and want to incorporate up to date thinking from organisation psychology to make that change effective.

Participants will be able to diagnose their own and organisation attitudes to management and change and gain flexibility and choice over their own leadership behaviour It is suitable for senior level staff responsible for planning work and managing others to deliver improved products and services.


Course content
  • Choose leadership skills and deliver strategies that influence organisation behaviour
  • Understand how to influence attitudes using enhanced one to one skills of listening, coaching, contracting and motivating to build trust, confidence and self esteem
  • Create more effective inter-personal relationships using inquiry skills
  • Develop teams to work more collaboratively and creatively
  • Communicate more effectively by disclosing, giving and receiving feedback
  • Practice behaviours that deal with resistance to change effectively
  • See behaviour as an essential component of organisation systems, and develop strategies for whole system change
  • Understand behaviour in groups and lead teams and team meetings more effectively

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