Balanced Scorecard

22 Jun 09 - 03 Jul 09 - London Book this course

Duration: 2 weeks

Price:£3700

Course ref: 9BSC1

Overview:

At the highest level, the Balanced Scorecard (BSC) is a framework to help organisations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. Over the last decade the Balanced Scorecard has become an established strategic management best practice tool worldwide.

This is an intensely practical programme which will give participants not only a thorough grounding of the theory and methods of the Balanced Scorecard, but will also equip them to deliver dramatically improved results through its effective implementation.

This will include using the Balanced Scorecard for organisational capacity assessment, for capacity development planning, for strategy mapping and strategy implementation, measurement and benchmarking.

Learning objective
You will be able to:

Strengthen the leadership of your organisation and deliver better results for all stakeholders
Make recommendations to introduce BSC or improve its operation in your organisation
Use a wide variety of internationally recognised BSC tools
Create a way of articulating strategy which is clear and easily communicated to those whose support you need to ensure successful delivery
Create an integrated performance management system which will allow you to monitor performance and delivery
Identify and deliver results in vital priorities for organisational development
Use BSC to create strategy and to review and learn from it’s implementation through an integrated strategic management system

Course content

A comprehensive understanding of the theory and background of the BSC and related tools
Clarity about the range of challenges to which the BSC can be applied
Best practice - through a number of case studies, learn what has worked elsewhere and why it has worked
How to use the BSC to align stakeholders, partners and staff to an organisation’s vision, strategy and plan
Linking strategy and performance: using the BSC as an integrated performance management system: strengthening individual and organisational performance and service delivery
How to plan and conduct an effective management team self- assessment using BSC and use this to identify vital priorities for organisational development in your local context
Changing culture - using the BSC to identify and implement the changes needed to leadership, behaviour and culture that are required for faster and better delivery
Prioritising activity - identifying and pursuing a deliverable number of high leverage initiatives to overcome inertia to change and deliver results quickly within the absorptive capacity of your organisation
Leverage intangible assets - to identify links with, knowledge management, HR practices and leadership
How to make individual and organisational learning and competence development a key part of your strategy and find ways to measure their achievement
Benchmarking results - how to design an appropriate capability procedure for benchmarking continuous improvement, and to train managers in its effective operation

Balanced Scorecard

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