Over recent years the role of the professional PA/secretary has changed dramatically with demands being created through supporting organisational vision and coping with change in a world where these days there are more messages – in a variety of ever faster formats, more immediate tasks to perform and even more stress, so it is important that a modern PA is prepared for the unexpected and trained to handle all eventualities.
Whilst organisations increasingly require personnel to be specialists in their fields, they often also need them to have competence in non specialist areas thus, with the role of the personal assistant being to take pressure from their managers to ensure smooth operation of the business, the core skills are those required not only to be the first point of contact for staff, clients and suppliers, but also to have a grasp of basic financial awareness in order to agree and manage budgets effectively with appreciation of core financial principles. Modern personal assistants are highly detail oriented workers who are capable of working and maintaining order without direct supervision.
This programme will help you formulate better working protocols and equip you with the skills and knowledge to improve your personal effectiveness in contributing to the high performance of your organisation and achieving sustained professional excellence.