Over recent years the role of the professional PA/secretary has changed dramatically. In today’s world, for example, messages come incessantly, in a variety of ever-faster formats. The range of tasks has grown wider, with an accompanying expectation of immediate delivery.
As well as taking pressure off their managers to ensure the smooth operation of the organisation, personal assistants or executive secretaries, are the first point of contact for staff, clients and suppliers and require a grasp of core financial principles in order to agree and manage budgets effectively. Modern PAs must be highly detail oriented, and able to work and maintain order without direct supervision.
This programme will equip you with the skills and knowledge to improve your personal effectiveness in contributing to the high performance of your organisation and achieving sustained professional excellence.