Mediation and negotiation are two of the ways to resolve work place conflict. HR professionals and senior managers need to have an understanding of these key processes and how they could be a cost effective solution for the organisation to focus on. Mediation is a form of alternative dispute resolution and aims to assist two or more disputants in reaching an agreement.
Mediation has grown very quickly in the last decade and is will continue to do so. Negotiation is a dialogue intended to resolve disputes. Skilled negotiators have a wide range of skills and awareness that enables them to achieve a win-win situation.
This one week intensive workshop aims to equip you with the opportunity to analyse, refine and enhance your individual techniques and styles of facilitation in mediation decision making in negotiation to reach an agreement or settlement that benefits all parties concerned. The workshop also includes an overview of workplace conflict and the costs involved for organisations, tips on how to handle difficult workplace behaviour and a summary of informal and formal arbitration practices in the workplace.