How you manage conflict or conduct negotiations will be a major influence on the success or failure of your organisation. This is especially true for those in senior appointments in public sector organisations, seeking to improve the quality of life at work and delivering more value for money.
This programme has a strong focus on soft skills, starting with an examination of the self and personal behaviours and preferences, and their impact on those with different preferences. This will help participants to understand how different people’s perceptions of issues, reflected in their behaviour, can lead to conflict.
We will focus on causes of conflict and how to spot potential indicators, leading to an analysis of the different conflict modes and patterns through which people move as they become increasingly stressed. Then we examine conflict resolution strategies and participants will have the opportunity to reinforce their learning through role-playing in different conflict situations and with a visit to an organisation to talk about negotiation and conflict resolution techniques.