Balanced Scorecard

21 Jun 10 - 02 Jul 10 - London Book this course
Duration: 2 weeks
Price:£3750
Course ref: 10BSC

Overview:

At the highest level, the Balanced Scorecard (BSC) is a framework to help organisations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. It is a management system that uses measurement to provide feedback on internal processes and external outcomes in order to improve strategic performance and operational results. Over the last decade the Balanced Scorecard has become an established strategic management best practice tool worldwide.

This is a practical programme which will give participants a thorough grounding of the theory and methods of the Balanced Scorecard and will also equip them to deliver dramatically improved results through its effective implementation. This will include using the Balanced Scorecard for organisational capacity assessment, for capacity development planning, for strategy mapping and strategy implementation, measurement and benchmarking.



Learning objective
You will be able to:
  • Strengthen the leadership of your organisation and deliver better results for all stakeholders
  • Make recommendations to introduce BSC or improve its operation in your organisation
  • Use a wide variety of internationally recognised BSC tools
  • Create a way of articulating strategy which is clear and easily communicated to those whose support you need to ensure successful delivery
  • Create an integrated performance management system which will allow you to monitor performance and delivery
  • Identify and deliver results in vital priorities for organisational development
  • Use BSC to create strategy and to review and learn from it’s implementation through an integrated strategic management system
Course content
  • A comprehensive understanding of the theory and background of the BSC and related tools
  • Clarity about the range of challenges to which the BSC can be applied
  • Best practice – through a number of case studies, learn what has worked elsewhere and why it has worked
  • How to use the BSC to align stakeholders, partners and staff to an organisation’s vision, strategy and plan
  • Linking strategy and performance: using the BSC as an integrated performance management system: strengthening individual and organisational performance and service delivery
  • How to plan and conduct an effective management team self-assessment using BSC and use this to identify vital priorities for organisational development in your local context
  • Develop measures – create quality measures for intangibles such as stakeholder outcomes, process effectiveness, HR, leadership and capacity development
  • Changing culture – using the BSC to identify and implement the changes needed to leadership, behaviour and culture that are required for faster and better delivery
  • Prioritising activity – identifying and pursuing a deliverable number of high leverage initiatives to overcome inertia to change and deliver results quickly within the absorptive capacity of your organisation
  • Leverage intangible assets – to identify links with, knowledge management, HR practices and leadership
  • Benchmarking results – how to design an appropriate capability procedure for benchmarking continuous improvement, and to train managers in its effective operation

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